Privacy Policy

Privacy Policy

At PEX INDEX EXCHANGE, safeguarding your privacy is paramount. This Privacy Policy details our procedures concerning the collection, usage, sharing, and protection of your personal data when you engage with our virtual assets exchange platform and associated services ("Services"). By utilizing our Services, you consent to the gathering and processing of your personal data in accordance with this Privacy Policy.

1. Information We Collect:

We gather various types of information to optimize your user experience and ensure regulatory compliance. This includes both information provided voluntarily by clients and information collected automatically during platform usage.

1.1 Information Provided Voluntarily:

This includes personal information provided by you directly, such as:

  • Personal details: Name, email address, contact information, and government-issued identification for identity verification purposes.
  • Financial data: Bank account information, cryptocurrency wallet addresses, and transaction history necessary for transaction processing and compliance.

1.2 Information Collected Automatically:

This includes information that we collect as you use our platform, such as:

  • Technical details: IP address, device type, unique device identification numbers, browser type, and operating system, which are used for platform security, monitoring, and performance enhancement.

2. How We Use Your Information:

Your data is utilized for the following purposes:

  • Providing and enhancing our Services, encompassing customer support and troubleshooting to ensure a seamless user experience.
  • Personalizing your journey and delivering tailored content and promotions aligned with your preferences.
  • Complying with legal and regulatory obligations, including anti-money laundering (AML) and counter-financing of terrorism (CFT) regulations.
  • Safeguarding the integrity and security of our platform, mitigating risks, and preventing fraudulent activities.

3. Information Sharing and Disclosure:

We may share your personal data under the following circumstances:

  • With service providers and business partners facilitating our Services, such as payment processors and identity verification services.
  • With regulatory bodies, law enforcement agencies, and governmental entities as mandated by law or regulatory obligations.
  • With other users of our platform in connection with transactions initiated by you, such as cryptocurrency trades and transfers.

4. Data Security:

Employing a blend of technical and organizational measures, we safeguard your personal information from unauthorized access, usage, or disclosure. These measures include encryption protocols, firewalls, access controls, and periodic security assessments. Nonetheless, it's important to acknowledge that no system is completely immune to risks, and we cannot ensure absolute security.

5. Data Retention:

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy. However, we may extend the retention period if required by law or for legitimate business reasons. Your data may also be retained to comply with legal obligations, resolve disputes, or enforce agreements.

6. Your Rights and Choices:

You have several rights regarding your personal information, and we are committed to helping you exercise these rights. They include:

  • Right to Access: You may request access to your personal data that we hold and obtain a copy of this information in a structured, commonly used, and machine-readable format.
  • Right to Rectification: If your information is incorrect or incomplete, you have the right to request that we correct or update it.
  • Right to Erasure (Right to Be Forgotten): You may request that we erase your personal information. We will comply with this request unless we are legally required to retain certain information.
  • Right to Restrict Processing: You can request that we limit the processing of your personal data in certain circumstances, such as if you contest the accuracy of the information or object to the processing.
  • Right to Object: You may object to specific processing activities, particularly when we rely on legitimate interests as our legal basis. This includes objections to direct marketing.
  • Right to Data Portability: You have the right to request the transfer of your personal data to another service provider in a structured, commonly used, and machine-readable format.
  • Right to Withdraw Consent: Where we process personal information based on your consent, you have the right to withdraw that consent at any time.

7. Updates to this Privacy Policy:

We may update this Privacy Policy periodically to reflect changes in our practices or regulatory requirements. We will notify you of any significant changes through appropriate communication channels. Your continued use of our Services following these updates signifies your acceptance of the revised terms.

8. Contact Us:

If you have any queries, concerns, or grievances regarding this Privacy Policy or our privacy practices, please reach out to us at cs@pexindex.com

9. Consent:

Your usage of our Services constitutes consent to the collection, processing, and sharing of your personal information as outlined in this Privacy Policy. If you disagree with any aspect of this policy, kindly refrain from using our Services.

10. Governing Law:

This Privacy Policy is governed by and construed in accordance with the laws of the United Arab Emirates.